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Common questions

How do I cancel my subscription?

Sign in, open Settings, click Manage billing, then Cancel subscription. You keep access until the end of your current billing week.

I never got my magic-link sign-in email.

Check your spam folder. The email subject is “Sign in to Coach”; links expire after one hour. If you don't see it, wait 60 seconds and try again from Sign in. Email contact@materacapital.com if it persists.

My report is stuck on the progress page.

Coach has an automatic recovery sweep that re-fires stuck reports every minute. Wait 2–3 minutes; if the report doesn't complete, the page will show a retry button. Email us if it never recovers.

Can I delete my account and all my data?

Yes. Sign in, open Settings, scroll to Danger zone, click Delete account. Cancels any subscription, deletes your auth record, anonymises past reports.